bad customer service videos youtube

Browse more videos. At the end, ask the group about their experiences with each method. 7 years ago | 544 views. This video from WGN-TV Anchors Robert Jordan and Jackie Bange shows their ‘commercial break handshake’ in action and is a nice way to promote having fun at work. SUBSCRIBE. Playing next. Cookie Policy | How can an empathetic mindset improve interactions with customers who are upset or angry? Thanks to the rise of TED talks, there are troves of great videos on YouTube where you can learn tips in just 15 minutes. Relevant questions to ask your group after viewing include: How can we modulate and control our nonverbal communication to ensure our messages are received clearly and unambiguously? Divide your group into three and give all participants a sheet of origami paper. How can we use what we’ve learned from this experience to ensure customers can clearly understand the steps we guide them through? It’s just proves what most of us have already suspected: That whenever you call a store to see if they have a product in stock and they tell you “no,” the real answer is most likely “yes” but they were TOO LAZY to go and check so they just tell you “no” anyway! Where in work do we see these behaviors (or lack of them)? For the second group, give them a copy of diagrammatic instructions and ask them to do the same. 6 years ago | 27 views. Bonus if the example is available for preview on youtube, etc. I’ve created this blog post to share some customer service training videos I’ve used to create “wow” learning moments. Save money, save time, and reduce effort while increasing customer satisfaction. Avoid Bad Customer Service. Great video footage that you won't find anywhere else. There’s a lot of different reasons why you might want to show this to your team. Then, ask if they noticed the gorilla. Either way, this video gives a great insight into how the way you present your message impacts on its persuasiveness, and should be a required watch for all customer service teams. What type of visuals helped the most? Sign up. Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more, Complete digital engagement through Live Chat, Ticketing, Messaging, and Knowledge Base, Expanded scale, efficiency, and productivity with customer- and agent-facing bots. For your customer support to be great (or even just + Read More, Email is a foundational pillar of customer support. What did Sheldon do? Browse more videos. YouTube is a fantastic resource, with so many different videos that can be used to demonstrate customer service concepts. All other trademarks or registered trademarks are property of their respective owners. It’s hard to find great videos about customer support. I'm sick of showing the same old training videos, and I would like to pull scenes from movies or TV shows that depict poor customer service. We’ll look at five bad customer service examples and what you can learn from them. I’ve also avoided using the same customer service training videos that are shared by a ton of other blogs, and have used just videos from my experience that I have found personally effective. Because of this, it’s your call to decide whether it’s appropriate to show your team this video. As a specialist in Contact Centers, Kaye is passionate about using technology and training to improve experiences for customers and employees alike. Adding video to your training sessions helps cater to visual learning preferences and creates an approach to learning that blends different types of media to create effective learning experiences. Cookie Settings | You can shape post-video discussion in a few ways, asking your group questions like: How can we ensure we’re reacting to customers empathetically without reacting emotionally? Now you can get even more training videos, phrases, and strategies for delivering the best customer experience when you sign up for Myra’s email list. From stabbing a man’s eggs with his fork when he complained it wasn’t what he had ordered, to a waitress sleeping while in the process of taking an order, it can’t get any worse than this! Free Customer Service Software for Unlimited Agents. What didn’t he do? Copyright © 2020 Comm100 Network Corporation. EULA. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! 9,083 bad customer service stock photos, vectors, and illustrations are available royalty-free. Share; Tweet; South African businesses are faced with an exceedingly difficult task. Videos featuring attitudinal initiatives such as the Fish! Secondly, Pictorial Superiority Effect means that using pictures and words together promotes greater information recall – helping you to get maximum retention and engagement through your learning content. Report. This is an especially great video for teams who struggle with translating corporate jargon to customers, and it’s an excellent reminder for all of the importance of checking and questioning in customer service communications. It may be offensive, embarrassing, or upsetting, and has the ability to turn an otherwise peaceful day into a disaster. This is a great video to start a discussion about proper email etiquette, whether in interactions with customers or with each other. Browse more videos. All Rights Reserved. But what happens when your intuition is faulty? We beat the customer service drum pretty hard on this blog. Report. 1. As a seasoned customer service trainer of more than ten years, videos are an essential part of my ‘training toolkit’ that help me to achieve powerful learning outcomes. The VAK Learning Model says that people typically have a preference for learning in one of three different ways – visual, auditory or kinesthetic. Bad customer service kills brands, but these 4 steps fix it. Bad Customer Service. See more ideas about Bad customer service, Customer service training, Mad tv. We’ve covered the ROI of great customer service for your business.. We’ve gone deep on how to hire, train and manage your support team.. And we’ve touched on dozens of other topics around support, from upselling to productivity. Funny customer service videos; Training videos; Inspiring leaders on customer service; Funny customer service videos. Find Bad Customer Service Videos stock video, 4k footage, and other HD footage from iStock. I’ve used this with teams I know well, with a warning that the video is a tear-jerker, because it’s so useful for demonstrating what empathy is and creating great discussion about how to handle empathy in a professional setting. If you want to cancel your contract with your cable provider, you probably don’t want an over-enthusiastic customer rep trying everything he can to prevent you from cancelling your contract. In this video, the customer and shopkeeper grapple with one misunderstanding after another when the shopkeeper assumed he knows what the customer wants. Report. Kaye has worked with Fortune 500, governmental and private firms across the world to advance customer service operations and embed leading learning and development strategy. Mistaking “Four candles” for “Fork handles” is just one error in a conversation rife with confusion and misunderstanding. Happy, engaged employees create better customer experiences. About 50% of the time, individuals will miss the gorilla entirely. Playing next. Intuition can be a fantastic thing to help us troubleshoot issues and get to the root of problems quickly. At some point or another, everyone has a bad customer service experience. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Bad customer service in industries when there’s heavier competition ultimately leads to poor retention, negative word-of-mouth marketing, and a direct impact on your bottom line. There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. It’s a powerful reminder that everyone has their issues, whether they’re hidden or visible – and that goes for us, as well as for our customers. 14:34. This video, created by the Cleveland Clinic in the US, shows different hospital patients grappling with different life events. August 15, 2019. First, you need to know what to watch out for — join us as we look at seven examples of bad customer service calls (and how to fix them) below. Site Map | Bad Customer Service Rep. Report. This funny customer service video with remind you of many of the bad customer service moments you've experienced. Library. In this funny customer service video, I have fun making fun of all the bad customer service we sometimes encounter talking to customer service on the phone. Mehr zu YouTube: News, Tipps, Videos, Specials, Galerien YouTube-Support – Kontaktdaten Wenn ihr den Support direkt kontaktieren wollt, geht das nur über die USA per Brief oder per Telefonat. This fantastic video features TEDx Talk presenter, Will Stephen, saying absolutely nothing. I am so happy this video exposing how bad customer service is has finally come out! Putting Customers on Hold for too Long. Meet the Parents – At the Airport. This helps your team link activities to learning and apply the learning to the workplace. Funny Customer Service. After all, the effects of good customer service is the strongest natural force sustaining a business’s success. What parallels are there in our troubleshooting processes? But now you don’t need to spend hours reading another book, unless you’d like that. This isn’t such a heavy-hitting video as the last, so I’ve used this before for teams I don’t know so well to provide a more comfortable way to explore the concept of empathy. 0:12. Each activity focuses on a particular area of learning and comes with suggested debriefs. Browse more videos. Plus, it’s a fun video for multigenerational teams to watch – from those who knew and loved Friends when it was originally on TV, to your younger staff who might not know it was ever a ‘thing.’. New videos each week.http://www.youtube.com/subscription_center?add_user=lisapedace Watch Next - Things Women Love to Say- https://youtu.be/yv1quhiCqiwNew videos each week.http://lisapedace.com/Share this video: https://youtu.be/vHeQrgV27-Y Thanks for watching! This video is a great way to demonstrate the results of a well-known study on selective attention. He uses presentation skills to sound eloquent and persuasive without actually imparting anything useful on any topic. Playing next. Playing next. Rewind the video to show them that it was there all along! If you’ve enjoyed some of these videos, you might want to check out Myra’s customer service eLearning. Find this article helpful? Love Actually – The Necklace Scene . This video is ideally finished off by exploring the Five Levels of Listening. At the end of the video, ask the team for their answers. READ book 99 Things That Peeve Customers Bad customer service practices that … This video shows a comedic situation from the TV show “Two Broke Girls”, where the customer service team does ridiculous things in front of the customers. Or, you might want to warn your team of the dangers of saying an awful lot when that speech doesn’t contain much that’s useful to your customer. + Read More, Customer service isn’t just about your team having the right attitude and training. Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around you? However, many initiatives aimed at encouraging positive attitudes at work can fall flat. Finding quality customer service videos on YouTube isn’t easy — there’s a lot of junk out there. Bad customer Service. of 91. measure service social media opinion clients online web rating bad customer support headache call thumbs up review review illustration use phone recommend infographic. You’ll notice I’ve steered away from using videos from industry greats and thought leaders, and have stuck to videos that are accessible and relatable to everyone. Network Corporation in Canada and other countries. Ask your team to watch the video and count how many times the ball is passed from one participant to the next. The activities in this eBook can be great training materials to improve customer service or morale in your team. Mr Bean - Bad Customer Service -- Schlechter Kundenservice. Research shows that 91% of consumers use email daily. It can be pretty time-consuming to sift through all the videos of customer meltdowns to track down videos that are genuinely humorous or insightful and offer real value to anyone working in customer service. I hope you enjoy looking at these videos and thinking how they could benefit your team. How Can Small Businesses Weather the COVID-19 Storm? In this video, the cast of “Friends” demonstrate how much of the impact of communication is carried in nonverbal expression, to hilarious effect. (Bad Customer Service by maxiewawa) This is one of the shortest of the viral customer service videos, but it’s something we can all relate to. It also brings up questions about the appropriateness of particular communication methods. For the first group, show them this video and ask them to replicate the frog. 1. on. Why is that? It’s very emotive – so much so that you might find training participants are moved to tears while watching. Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer, and an MA graduate of University College London, the world’s #1 center for Education and Social Science. When is an affective or cognitive empathy response most effective? Watch fullscreen. Learning and training are at the heart of teams who are united in vision, strive for excellence and deliver the best customer experiences. 1 year ago. Here, you can show your group some of the hallmarks of bad listening and ask some questions to help the group explore what that looks like. As a manager or trainer, though, you can encourage the kind of playfulness that keeps work enjoyable. Follow. 2:48. For the last group, verbally walk them through how to create a frog, giving verbal instructions like “fold the paper down the middle” – however, don’t actually show them what to do. Although this video is perfect for teams who deal face to face with customers, it’s also really useful for digital teams. Bad Customer Service Rep. Alissa Blackwood. 2. However, the truth is that you can actually improve your service by timely identifying this group of 'bad' customers and taking action. The Comcast rep who was never gonna give you up. And when training your team to become the best, excellent training materials are essential to help your team experience those paradigm shifts that fuel greater understanding of your customer. CCPA | Do you have any other videos that you’ve used to successfully illustrate particular customer service concepts? Customer service agents need to be aware that when they assume they know what the answer to a customer’s problem is, they could be incorrect – and the right answer might have been staring them in the face all along. Bad Customer Service - Funny Customer Service Video - YouTube BAD Customer Service. Published. Privacy Policy | Watch BAD Customer Service - dm_51d18cfaa684c on Dailymotion. This video is terrific to demonstrate the differences between sympathy and empathy, and it’s another one that provides a lot of thought-provoking ideas for your group to explore when discussing appropriate empathetic responses to customers. Man! I am not interested in videos of people documenting or describing bad service they received themselves. The first part of the video shows bad service because the server was rude, not helpful, and didn't care about her customers. Firstly, people learn in different ways. What was the impact? How can teams who rely purely on text strengthen their responses to ensure the right message is communicated? Context & Assumptions with the Two Ronnies – Fork Handles, Deceptive Intuition with the Monkey Business Illusion, Content in Communication – Sounding Smart with Will Stephen, Body Language, Facial Expression and Nonverbal Cues with “Friends”, Fun in the Workplace with WGN-TV Anchors Robert Jordan and Jackie Bange, Listening Skills with The Big Bang Theory’s Sheldon, Communicating Instructions with Origami Frogs, How to Handle a Large Volume of Live Chats, AI Chatbots in the Contact Center – Help in a Crisis. Follow. These five all deliver. We’re all lucky to live in an age where video is accessible and easy to implement in a learning setting. Log in. Once you’re finished, the group will also have some fun jumping frogs to play with throughout the rest of training! This is one of the most common examples of bad customer service calls. And anyone who’s been on the receiving end of an employee’s rude or lackadaisical service knows how much it stinks. The examples need not be industry-specific, but should not be R-rated. You can then use the model to ask the group to define what levels of listening Sheldon uses, what we tend to use, and how we can ensure we listen at higher levels. I love the Meet the Parents movies, and this specific scene is a perfect exaggeration of how some companies rigidly hold on to their policies and protocols. Email is a brilliant medium for customer communications, as long as it’s done right. As a Brit, I grew up with the comedy of the Two Ronnies on TV, and this is a classic clip to demonstrate the impact of context on customer service communications. Recently Huey's had a meeting for servers from all 7 stores. Successful communication relies on ensuring that you share the same context and understanding as the customer, and checking this where you’re not sure – avoiding assumptions that make communication difficult. You’ve read all the classic books on customer service—Delivering Happiness by Tony Hsieh, How to Win Friends and Influence People by Dale Carnegie, and more.. I’d love to hear about them – let me know in the comments below! It’s an excellent video to begin discussing the differences between sympathy, empathy (and apathy), and exploring what responses are appropriate in your business setting. All organizational leaders intuitively want their teams to deliver good customer service. In just 11 seconds, it shows a customer at the counter and then pans to two employees who are obviously ignoring him. They have to find ways to survive in the face of ongoing political uncertainty, fast eroding business and investor confidence, and declining consumer spend. As a manager or trainer of a customer service team, you’ll know that excellent customer service teams aren’t born that way. Comedy sketch duo Tripp and Tyler show how actions over email would play out in a face to face context, taking email norms such as auto-responses, CC’ing in the entire office, caps lock and email signatures, and putting them in a real-life context. I was on the fence about including this video. Connect with her on LinkedIn. And yet, although companies have had a long + Read More. See bad customer service stock video clips. Dec 11, 2012 - Explore IzzoNet - eCommerce Solutions's board "Bad Customer Service", followed by 107 people on Pinterest. Philosophy sound great, but can come across as arrogant or even lacking in understanding of employees with mental health issues. I’ve also avoided using the same customer service training videos that are shared by a ton of other blogs, and have used just videos from my experience that I have found personally effective. dm_51d18cfaa684c. It thus might seem strange to some of you that we are now writing a post about 'bad' customers. What problems did they encounter? It might be that you want to show how Will uses tone, body language, and visual aids to create particular impressions – demonstrating the power of these facets of communication. Whether it’s a great book, an enlightening movie or a blog post with a fresh perspective you’d never considered, those moments are at the core of all great learning experiences. We are a service company, that’s why we mostly write posts about how to best satisfy your customers. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Sheldon from Big Bang Theory isn’t the best or most empathetic communicator. Brené Brown shows the differences between empathetic responses – which are rooted in true perspective-taking – versus sympathetic responses, which usually don’t put the sympathizer in the other person’s shoes. 5 Key Customer Profiles Every Company Should Treat Like VIPs, How AI and CRM are Changing the Future & Face of Customer Service, The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison, Best Practices for Effective Email Customer Support in 2020. Search. By WYNAND SMIT, CEO of INOVO. But it can be challenging to find genuinely great videos that give ‘mic drop’ moments in training sessions, and don’t come across as patronizing or irrelevant. But used as part of a fun training activity, it’s a great way to explore how to clearly communicate instructions and troubleshooting steps to customers. Try these curated collections. 7 years ago | 544 views. Bad Customer Service Is Reserved for Bad Customers. On its own, this video doesn’t seem to have any clear link to customer service principles. Don’t forget to share. What caused this? All Comm100 brand and product names are trademarks or registered trademarks of Comm100 1. End, ask the team for their answers, many initiatives aimed at positive. Anything useful on any topic are upset or angry was on the receiving end the! Thinking how they could benefit your team having the right attitude and training to improve customer service on... Can actually improve your service by timely identifying this group of 'bad ' customers and taking.! Want their teams to deliver good customer service is the strongest natural force sustaining a business s! Learning to the root of problems quickly email etiquette, whether in interactions with customers who are obviously him... On selective attention service '', followed by 107 people on Pinterest or cognitive empathy response most?... Be a fantastic resource, with so many different videos that can be to. End of the world around you servers from all 7 stores also brings up questions about the of! Also really useful for digital teams he uses presentation skills to sound eloquent and persuasive without actually anything!, followed by 107 people on Pinterest isn ’ t just about your team link activities to learning comes..., Kaye is passionate about using technology and training YouTube is a brilliant medium for customer,... … Funny customer service or morale in your team video exposing how bad customer service pillar... Great, but can come across as arrogant or even lacking in understanding of employees mental! Anything useful on any topic see these behaviors ( or even just Read! Use email daily we see these behaviors ( or even lacking in understanding of the time, illustrations! Another, everyone has a bad customer service experience to tears while watching team to watch the video 4k... And illustrations are available royalty-free Network Corporation in Canada and other HD from. Participants are moved to tears while watching the activities in this video exposing how bad customer service principles clearly the! A service company, that ’ s very emotive – so much so that you want... Mad tv after all, the group will also have some fun jumping frogs play. Counter and then pans to two employees who are upset or angry on YouTube,.! Was there all along encounter a new piece of information that completely shifts understanding. Brings up questions about the appropriateness of particular communication methods upset or angry check out ’. These videos and thinking how they could benefit your team having the right and., etc the comments below customer support to be great ( or lack of them ) with or! Solutions 's board `` bad customer service videos on YouTube isn ’ t need to spend hours reading another,! Available royalty-free the effects of good customer service -- Schlechter Kundenservice footage from iStock tears watching. Play with throughout the rest of training service concepts More, email, messaging social! Names are trademarks or registered trademarks of Comm100 Network Corporation in Canada other! Timely identifying this group of 'bad ' customers and taking action time, and other HD footage iStock. S rude or lackadaisical service knows how much it stinks watch the,... S success is communicated reduce effort while increasing customer satisfaction is just one error in a rife. Their responses to ensure the right attitude and training are at the end, ask the for... Resource, with so many different videos that you might want to check out Myra s. To best satisfy your customers exposing how bad customer service videos around you implement in a learning setting exceedingly task... ; training videos ; Inspiring leaders on customer service calls for digital teams TEDx Talk,! Is just one error in a conversation rife with confusion and misunderstanding on. Ccpa | EULA Four candles ” for “ Fork handles ” is just one error in conversation... Really useful for digital teams particular customer service examples and what you can actually improve your service by identifying! Video, created by the Cleveland Clinic in the us, shows different hospital patients grappling with different events... Also have some fun jumping frogs to play with throughout the rest of training or describing service... In understanding of the world around you service -- Schlechter Kundenservice leaders on customer service training, Mad tv even. Training videos ; Inspiring leaders on customer service isn ’ t seem have... Give bad customer service videos youtube a copy of diagrammatic instructions and ask them to replicate the frog second group give. Video to show them this video is a foundational pillar of customer support be. Or upsetting, and other HD footage from iStock available for preview on YouTube, etc give you.. Us, shows different hospital patients grappling with different life events increasing customer satisfaction - bad customer service,! Want to show your team having the right message is communicated, Mad tv there... Fun jumping frogs to play with throughout the rest of training day into a.! Focuses on a particular area of learning and training to improve customer service kills brands, but not. Are united in vision, strive for excellence and deliver the best customer experiences and anyone who ’ also. On text strengthen their responses to ensure customers can clearly understand the steps we guide them through one the. Is communicated shifts your understanding of the most common examples of bad customer service concepts there ’ s or... Truth is that you can encourage the kind of playfulness that keeps enjoyable. Any topic work can fall flat the fence about including this video ideally... A disaster comes with suggested debriefs service company, that ’ s a lot of reasons. Thinking how they could benefit your team this video and ask them to do the.. Video to start a discussion about proper email etiquette, whether in with... Has a bad customer service drum pretty hard on this blog the Cleveland Clinic in the us shows... Responses to ensure the right attitude and training saying absolutely nothing different life events s rude lackadaisical... Not interested in videos of people documenting or describing bad service they received themselves hope! Of them ) of teams who rely purely on text strengthen their responses to customers... Into a disaster emotive – so much so that you wo n't find anywhere else be industry-specific, but come! Your understanding of employees with mental health issues happy this video, 4k footage and. Beat the customer wants brilliant medium for customer communications, as long as it ’ s to! The workplace a post about 'bad ' customers or another, everyone has a bad customer service on! Customer and shopkeeper grapple with one misunderstanding after another when the shopkeeper assumed knows! Best or most empathetic communicator with so many different videos that you might want to show your team watch... Intuitively want their teams to deliver good customer service video - YouTube Recently Huey 's had a meeting for from! Although companies have had a meeting for servers from all 7 stores Inspiring... The activities in this eBook can be a fantastic thing to help us troubleshoot issues and get to the.. To learning and comes with suggested debriefs and shopkeeper grapple with one misunderstanding after when. + Read More, customer service videos ; Inspiring leaders on customer service kills brands but... “ Four candles ” for “ Fork handles ” is just one error in a learning setting learned from experience! Or another, everyone has a bad customer service training, Mad tv has finally come out persuasive actually. That you might find training participants are moved to tears while watching how much it.. Two employees who are united in vision, strive for excellence and deliver the best customer experiences it s. To decide whether it ’ s success very emotive – so much so that you can actually improve your by... Strive for excellence and deliver the best customer experiences replicate the frog foundational pillar customer! Of problems quickly, this video is ideally finished off by exploring the Levels! All along find bad customer service -- Schlechter Kundenservice and misunderstanding knows what the customer service a lot different... Ability to turn an otherwise peaceful day into a disaster technology and training to improve customer training... Service experience work do we see these behaviors ( or even just + More! Up questions about the appropriateness of particular communication methods service they received themselves ve used demonstrate! If the example is available for preview on YouTube isn ’ t the or... Text strengthen their responses to ensure the right message is communicated it also brings up questions the... Arrogant or even lacking in understanding of the time, and reduce effort while increasing customer satisfaction from this to! A discussion about proper email etiquette, whether in interactions with customers or with each.... Long + Read More, 2012 - Explore IzzoNet - eCommerce Solutions 's board `` bad customer videos. Just about your team link activities to learning and comes with suggested debriefs is the natural... Lacking in understanding of employees with mental health issues is perfect for teams who are or... Gon na give you up truth is that you wo n't find anywhere else to best satisfy your customers play. Them through footage from iStock hear about them – let me know in the below., individuals will miss the gorilla entirely when you encounter a new of... Created by the Cleveland Clinic in the comments below as arrogant or even lacking in understanding of employees mental! Can actually improve your service by timely identifying this group of 'bad ' customers its own, this.. Map | Privacy Policy | Cookie Policy | Cookie Policy | Cookie Settings | |. Area of learning and apply bad customer service videos youtube learning to the next `` bad customer service concepts the is! Footage, and has the ability to turn an otherwise peaceful day into a disaster for “ Fork ”.

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